Ukaumune Chidi Charles

Location: 151 Ikorodu Rd, Onipanu, Lagos 100252, Lagos

• **Pre-Opening Strategy:** Planning and organizing accommodation, catering, events, and other hotel services.
• **Operational Excellence:** Establishing SOP's for different departments.
• **Financial Management:** Managing budgets and controlling expenditure.
• **Quality Control:** Daily room inspections with maintenance, supervising maintenance, supplies, and renovations.
• **Compliance & HR:** Planning work schedules, addressing problems and troubleshooting, ensuring compliance with statutory regulations.

Location: 1, Lateef Salami Street, Airport road off Ajao Estate, Lagos, Nigeria

• Directed all hotel operations including accommodation, catering, and events.
• Managed department-specific SOP establishment, budget control, and daily room inspections.
• Responsible for planning work schedules, troubleshooting, and ensuring statutory compliance.

Location: 16A, Temple Road, Ikoyi-Lagos

• Managed daily operations (accommodation, catering, events) and promoted/marketed business portfolios.
• Key responsibilities included managing budgets, setting and achieving sales targets, and ensuring health/safety compliance.

Location: 37, Alabe Street, Off Victoria Street, Osolo Way, Isolo-Lagos

• Oversaw hotel services, managed budgets, and coordinated business portfolio marketing.
• Involved in recruiting, training, and monitoring staff, ensuring smooth event management, and troubleshooting.

Location: 3, Mobolaji Bank Anthony Way, Maryland, Lagos

• Handled day-to-day operations, credit control, and financial/statistical record maintenance.
• Involved in staff recruiting/training, customer complaint resolution, and ensuring effective security measures.

• Coordinated all Business Portfolios and managed the start-up of new business opportunities.
• Managed integrated maintenance for Base Stations (BTS sites) and Office Facilities in the N/West region.
• Involved in training, staff selection, Sales Performance Reviews (SPR), and Bids/proposal writing.

Location: 3, Opebi Road, Ikeja, Lagos

• Routine supervision of 15 outlets and coordination of all Benchmarking activities through market research.
• Managed strategic projection of Sales Trends, logistics support, and outdoor catering services, ensuring minimal operational cost.

Location: 39, Toyin St, off Allen Avenue, Ikeja, Lagos

• Coordinated inter-departmental activities via the Front-office and re-evaluated/updated all Front office processes.
• Authored Marketing Strategies, handled Refund Authentication, and conducted Routine Duty Manager/Strong Room Deposits.

Location: 3, Western Av., Surulere, Lagos.

• Directed & coordinated departmental activities, liaising with Service Providers and Regulatory Bodies.
• Responsible for preparing Management Reports, reconciliation of daily gaming tokens, and authentication/payment of Jackpots.